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Rock Window Cleaners understands that plans can change, and we strive to accommodate our customers to the best of our ability. Our cancellation policy allows customers to cancel their window cleaning appointment without penalty up to 48 hours before the scheduled appointment time.If a cancellation is made within 48 hours of the scheduled appointment, a cancellation fee may apply. This fee covers administrative costs and lost opportunities to schedule other appointments during that time slot. The exact amount of the cancellation fee varies depending on factors such as the size of the job and the proximity to the scheduled appointment time. We encourage customers to notify us of any changes to their appointment as soon as possible to minimize inconvenience and allow us to adjust our schedule accordingly. Customers can cancel their appointment by contacting us directly via our email In the event of unforeseen circumstances such as extreme weather conditions or equipment malfunction, Rock Window Cleaners reserves the right to cancel or reschedule appointments at our discretion. We will make every effort to communicate any changes to our customers in a timely manner and to find a suitable alternative appointment time. We appreciate your understanding and cooperation with our cancellation policy as we strive to provide exceptional service to all our customers.

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